Last Updated: May 1, 2026
1. Overview of Policy
Infospire IT is committed to providing exceptional IT service. Our Refund Policy governs the conditions under which a client may be eligible for a refund of fees paid for our recurring Managed IT Services, project-based work, or consulting engagements. Given the nature of IT service, which involves continuous, real-time access and deployment of resources, our policy is structured to be fair while reflecting the ongoing operational costs incurred.
2. Managed IT Services (Recurring Fees)
Managed Services are provided on a subscription basis (e.g., monthly or quarterly).
- Service Commencement: Fees are billed in advance for the upcoming service period. Once the service period has commenced, the fee for that period is non-refundable. This is due to the fixed costs of licensing, resource allocation, and maintaining monitoring infrastructure specifically for your environment.
- Cancellation: If a client cancels their service, cancellation will take effect at the end of the current billing cycle, and no further fees will be charged. No partial refunds will be given for any unused portion of the current, prepaid service period.
- Service Failure: In the extremely rare event that Infospire IT demonstrably fails to provide the core services outlined in the MSA for a significant, continuous period (e.g., 72 hours of complete infrastructure failure directly attributable to our negligence), the client may be eligible for a credit equivalent to the pro-rata value of the downtime, rather than a cash refund. This must be formally requested and reviewed by our Operations team.
3. Project-Based Work and Consulting
Project work (e.g., network upgrade, cloud migration) and consulting engagements are governed by a Scope of Work (SOW) and are billed based on milestones, deliverables, or time and materials (T&M).
- Milestone/Deliverable Billing: Payments made upon the successful completion of a defined milestone are non-refundable.
- Time and Materials (T&M): Fees for T&M services are billed for work already performed by our technical staff. These fees are non-refundable.
- Advance Deposits: Any initial deposit paid to secure project commencement and resource scheduling is generally non-refundable, as it covers initial planning and resource allocation. If Infospire IT cancels the project before work begins, the full deposit will be refunded. If the client cancels, the deposit is forfeited.
4. Exceptions and Dispute Resolution
Any request for a refund must be submitted in writing within 15 days of the service period or milestone payment date. All requests will undergo a detailed review by our Finance and Operations teams. Decisions on exceptions are made at the sole discretion of Infospire IT management. If a dispute arises, both parties agree to first enter into good faith negotiations to resolve the issue before pursuing legal action.
