Effective Date: May 1, 2026
Introduction and Scope
Infospire IT (“we,” “our,” or “us”) is committed to protecting the privacy and security of the personal and business information entrusted to us. This Privacy Policy details the types of information we collect, how we use it, and the comprehensive measures we take to safeguard it. This policy applies to all visitors to our website, prospective clients, and current clients utilizing our IT services. Our commitment extends to maintaining transparency in our data processing activities and ensuring compliance with relevant data protection regulations. We regularly review and update this policy to reflect new legal and operational standards.
2. Information We Collect
We collect information through various channels:
- Information You Provide Directly: This includes Personal Identifiable Information (PII) such as your name, job title, company affiliation, email address, phone number, and postal address when you fill out contact forms, subscribe to newsletters, or engage in pre-sale discussions.
- Client IT System Information (Service Data): For our managed service clients, we necessarily collect and process non-personal and, occasionally, limited personal data residing within your IT environment to provide effective service. This includes system logs, device configurations, network traffic data (excluding content), diagnostic data, security event logs, and general operating statistics. This data is strictly used for service delivery, monitoring, and security purposes as defined in your Master Service Agreement (MSA).
- Website Usage Data: When you visit InfospireIT.com, we automatically collect data such as your IP address, browser type, operating system, referring URL, pages viewed, and the dates/times of access. This is collected via cookies and similar tracking technologies to analyze trends, administer the site, and track user movements.
3. How We Use Your Information
The collected information is used for specific, legitimate business purposes:
- To Provide Services: To fulfill our contractual obligations, including proactive maintenance, remote support, troubleshooting, security monitoring, and system optimization for our clients.
- To Communicate: To respond to your inquiries, provide customer support, send administrative information (such as policy updates or service alerts), and for marketing communications (which you can opt-out of).
- To Improve and Customize: To analyze website usage and service performance to enhance our offerings, develop new services, and tailor the user experience.
- For Security and Fraud Prevention: To protect our services, our clients’ networks, and our own systems from unauthorized access, malicious activities, and fraud.
4. Data Sharing and Disclosure
We do not sell, rent, or lease any PII to third parties. We may disclose your information only in the following limited circumstances:
- Service Providers: We engage trusted third-party companies (e.g., cloud platform providers, data center hosts, software vendors) to perform functions on our behalf. These parties are contractually obligated to maintain the confidentiality and security of the data and are prohibited from using your data for any purpose other than to provide the contracted services.
- Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, or ensure the safety of the public or our clients.
5. Data Security and Retention
We implement robust technical and organizational security measures designed to protect your data from accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. These measures include encryption, access controls, firewalls, and regular security audits. Client Service Data is retained for the duration specified in the MSA plus a legally mandated or operationally necessary grace period. Website Usage Data is retained for a period necessary for analytical purposes, typically up to 24 months.
