Last Revised: May 1, 2026
1. Introduction and Scope
This Shipping Policy details the procedures and terms for the delivery of physical hardware, equipment, or any tangible products purchased by or provided to the Client by Infospire IT. As a primary IT service provider, Infospire IT’s main offerings are intangible. This policy applies strictly to the procurement and delivery of hardware or software media (e.g., servers, workstations, routers, hard-copy software licenses) as part of a separate SOW or purchase agreement.
2. Procurement and Order Processing
- Order Confirmation: All hardware or product orders are placed only after a formal purchase order or SOW is signed by the Client and payment terms (if required in advance) have been met. An estimated delivery timeline will be provided upon order confirmation.
- Lead Times: Infospire IT relies on third-party distributors and manufacturers. Lead times provided are estimates and are subject to change based on vendor inventory, supply chain conditions, and customs delays (for international shipments). Infospire IT will not be liable for reasonable delays in delivery.
- Product Inspection: Infospire IT makes every effort to inspect products for correctness and damage upon receipt at our staging facility.
3. Shipping and Delivery
- Shipping Method: Unless otherwise specified in the SOW, Infospire IT will use reputable commercial carriers (e.g., FedEx, UPS, DHL) for all shipments. The shipping method used will be at Infospire IT’s discretion unless the Client explicitly pays for and requests an expedited service.
- Shipping Costs: Shipping and handling costs are billed to the Client as itemized in the SOW or purchase invoice.
- Risk of Loss: Risk of loss and title for all products purchased from Infospire IT pass to the Client upon our delivery to the carrier. Infospire IT strongly recommends that the Client insures high-value shipments, and this cost will be passed through to the Client.
4. Receipt and Damaged Goods
- Inspection Upon Receipt: The Client (or the recipient on the Client’s behalf) is responsible for inspecting all hardware shipments immediately upon receipt for visible damage, missing items, or incorrect quantities.
- Reporting Damage: Any visible damage to the packaging or contents must be noted on the carrier’s delivery receipt immediately. The Client must notify Infospire IT within three (3) business days of receipt of any shipping-related damage or discrepancies. Failure to report within this timeframe may complicate or void the ability to file a claim with the carrier, and Infospire IT may not be able to process a replacement or credit.
5. Returns and Warranties
- Returns: Hardware returns are governed by the specific manufacturer’s policy and are subject to restocking fees as charged by our distributors. Products may only be returned if they are unopened, unused, and in their original packaging, unless defective.
- Warranty: Infospire IT passes through the original manufacturer’s warranty for all hardware sold. Infospire IT does not provide an independent hardware warranty beyond this. Assistance with warranty claims is provided as part of our support services.
